Over the last five years, we have invested significantly in the development of the ControlWorks® suite, creating a next-generation integrated platform for policing and other critical response agencies. Designed to support the end-to-end management of public safety contact and incident response, ControlWorks helps organisations streamline operations, enhance situational awareness, and improve the coordination of resources. The result is a more connected, efficient, and resilient approach to managing demand, helping services deliver better outcomes for both their teams and the communities they serve.
Breaking Demand at the first point of contact
Managing demand effectively requires more than simply connecting technologies and interfaces across existing systems. It calls for a deeper level of integration, underpinned by intelligent solutions that support both internal operations and public-facing services. By bringing together critical information, workflows, and communications, organisations can improve decision-making, reduce complexity, and deliver a more responsive service to the public.
Key Features
Comms Capabilities
- Supporting cellular, WiFi and ESNconnectivity - Offline capabilities with automatic reconnection - Instant messaging with other resources and the control room - Access to the central contacts directory
Incident Management
- User receives full incident details including all supporting information and warning markers - User can create incidents, records of contact and initial crime reports - Update incident narrative including attaching images and video
Data Management
- Secure, encrypted storage - Fully auditable - Search ControlWorks® and any connected subsystem - Online validation of data entry
Resource Management
- Book on / book off and change status remotely - Supports ‘task don’t ask’ push of incidents, tasks and appointments - Accept / reject tasking including automatic alerts - Visual and audible alerts even if not logged in
Device Capabilities
- Windows, Android and iOS support - Device independent - Uses native device apps and capabilities such as sat nav and camera
Adaptable Integrated Control Room Software
ControlWorks is designed to manage every type of contact handled by a force, including voice and digital communications, emergency and non-emergency enquiries, as well as interactions from both the public and officers. By bringing all contact channels together within a single platform, ControlWorks helps organisations deliver a more consistent, efficient, and joined-up service experience.
The solution maintains a comprehensive history of every interaction with an individual, regardless of the channel used. This provides contact centre teams and officers with valuable context, helping them identify vulnerable individuals, recognise repeat callers, and make more informed assessments of threat, harm, and risk when responding to incidents.
ControlWorks also integrates data from multiple internal and external sources, creating a richer operational picture for those managing and responding to incidents. By ensuring the most relevant and up-to-date information is available at the point of decision-making, the platform helps improve situational awareness, support operational efficiency, and enable faster, more confident responses to public safety demands
“ ControlWorks® is a significantly improved system which is only set to improve over time, bringing additional functionality.”
Richard Lewis Assistant Chief Constable, South Wales Police
Book a Personalised Demo
Discover how ControlWorks® can help your organisation transform the way it manages public contact, incident response, and operational decision-making. By bringing together multiple communication channels, data sources, and workflows into a single integrated platform, ControlWorks enables teams to work more efficiently, improve situational awareness, and deliver better outcomes for the communities they serve.
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