Discover future-ready revenues and benefits services
For more than 30 years, we’ve helped local authorities to maximise income and meet evolving welfare needs. Blending deep expertise with AI-enabled automation, our cloud-first software and flexible services are transforming performance across council tax, business rates, housing benefit and more.
Revenues and benefits teams are navigating endless change. You need a partner that makes the journey feel easy.
From resource gaps and cyber threats to shifting demographics, local authorities are facing a range of challenges. And local government reorganisation will soon require many to scale up.
As the system of choice for most unitary authorities, NEC Revenues & Benefits drives better performance daily. And our experts are always on hand to help you find extra revenue, improve resilience in the cloud and deliver welfare services that work for your communities.
“Merging multiple systems from three different IT providers into one single NEC solution was an extremely complex implementation, but at every stage of the project NEC ensured our business requirements were translated…”
CLIVE JONES, HEAD OF REVENUES & BENEFITS, BUCKINGHAMSHIRE COUNCIL
Leading the way in automation and analytics
Through optimised document management, clever workflow and smart mobile, NEC Revenues & Benefits removes the manual work that frustrates busy teams. AI-enabled analytics tools then extend the benefits, like enabling users to visualise arrears risk, improve collection rates and reach vulnerable customers sooner.
Releasing big savings through easy customer journeys
Online self-service makes things easy for everyone, and our Citizen Access solutions maximise the benefits. Managing everything from changes in circumstances to free school meals, they offer your customers a great experience while you cut out cost.
Offering flexible services for revenues, benefits and welfare
Trusted to manage customer contact with care, our experts are helping to reduce fraud and error in council tax and business rates, assess grant eligibility and deliver complete welfare assistance programmes. Our passion for the sector and sensitive approach delivers great results every time.
Innovating continually through cloud services, training & advice
We optimise your software and cloud services in tandem to deliver the fastest processing speeds and the highest availability. Our skilled consultants and trainers are also on hand to close skills gaps and maximise the benefit of your investment.
Moving to the cloud is about security, resilience and staying ready to help our customers. NEC knows the importance of what we do, and they’re a strategic partner that we trust to deliver for the long term.
Rosie Bloor Customer Hub Manager, Newcastle-under-Lyme Borough Council
Enabling high performance
Our software blends decades of experience with the latest innovation, giving you the confidence to make the right decision every time.
“There was such a strong sense of team-working that it was hard for incoming staff to tell who worked for who.”
Alan Martin Strategy and Change Manager, Revenue Scotland
