Maximising revenue, supporting residents and preventing homelessness
Housing providers are investing in their homes to stay compliant with new regulations while their financial health is also in the spotlight. Strong income management is critical to success.
Yet residents’ budgets are also squeezed, leading to high levels of rent arrears that can threaten tenancies as well as the bottom line.
NEC Housing helps social landlords to administer income efficiently and in line with the Rent Standard 2023. It also enables providers to meet the latest consumer standards by focusing arrears management on prevention, not enforcement.
This single, connected platform provides a complete picture of resident circumstances, payment histories and preferences, enabling priority cases to be identified quickly and positive conversations to happen sooner.
Through software and expertise that puts the resident first, we help providers to maximise collection rates, build financial resilience and plan effectively for the future.
See everything in one place
NEC Housing gives income management teams the data and tools they need to support their residents, model the impact of rent changes and predict arrears risk to enable fast action.
Teams have all the information they need to work efficiently, spot issues and intervene quickly, enabling housing providers to make the best use of their specialist skills.
Effective income collection through sensitive support
Shaped by decades of housing sector experience, our software and services help social landlords to put the resident at the heart of income management.
From efficient rent processes to proactive arrears support, we help housing providers to build financial resilience for themselves and their communities.
NEC Account Analytics
Employing the latest data science, Account Analytics uses existing data in NEC Housing to build a clear picture of which residents are in arrears or at risk. Removing the need to switch systems or rely on spreadsheets, it lets income teams visualise each customer’s situation in one click.
It also prioritises cases, enabling targeted activity that can prevent escalation, avoid enforcement and ultimately keep residents in their homes.
Get in touch
Speak to the team about how we can support your Income & Arrears processes.