Connecting every stage of the repairs journey
Every repair is an opportunity to improve a resident’s experience. Residents expect quick solutions, clear communication, and appointments that happen when promised. Housing providers need visibility, efficiency and confidence work is completed safely and compliantly.
NEC Housing connects every stage of the repairs journey, helping housing providers deliver a faster, smarter and more transparent service from first report to final fix.
Truted by social housing providers, our solution supports repairs every year across multiple properties.
invested annually in the ongoing development of NEC Housing Repairs
housing providers trust NEC Housing Repairs
residents use our online repairs services every year
repairs processed annually
Connecting every stage of the repairs journey
Repairs involve far more than creating a work order. From reporting and diagnosis through to scheduling, completion and performance monitoring, every step needs to work together. NEC Housing provides connected, end-to-end solutions that keeps teams, contractors and residents aligned throughout the process.
Smarter scheduling, better outcomes
Getting the right person to the right property at the right time is critical. NEC Housing’s workforce scheduling software and intelligent scheduling capabilities help optimise resources, reduce travel time and improve productivity. Whether work is delivered by in-house teams or external contractors, organisations can manage appointments more effectively and respond quickly to changing priorities.
For residents, that means a more reliable repair service. For housing providers, it means greater efficiency and stronger operational performance.
Empowering mobile teams
Frontline operatives need instant access to information in the field.
With NEC Go-Mobile, teams can view job details, update progress, capture photos and complete work in real time. Information flows directly back into housing records, providing a complete audit trail while reducing administration and paperwork.
By equipping operatives with the information they need before arriving on site, organisations can improve first-time fix rates and deliver faster resolutions for residents.
Supporting compliance and asset management
Repairs data is one of the most valuable sources of insight a housing provider has. By connecting repairs, compliance and asset management, NEC Housing helps organisations identify recurring issues, monitor property risks and make more informed investment decisions.
This joined-up approach supports proactive management of damp and mould, property safety obligations and wider regulatory requirements, including Awaab’s Law.
Insight that drives improvement
NEC Housing provides real-time visibility across the repairs service, helping organisations understand performance, identify bottlenecks and continuously improve delivery.
With a clear view of costs, workloads, completion rates and resident feedback, teams can make better decisions and focus resources where they will have the greatest impact.
What is in the NEC Housing Repairs journey?
Our Repairs solution supports the full repairs journey, managing requests, prioritising, scheduling, communicating, tracking, and reporting, all in one place.
Anyone can raise a repair
Book a demo
Get in touch to speak to the NEC Housing team and book a demo of NEC Housing Repairs.