A fully Managed Cloud Based Platform
Designed specifically for emergency services, our Unified Communications Solution brings together market-leading technologies to create a connected, resilient and efficient communications environment. By combining the UNIFY OpenScape Secure Cloud platform, DS3000 ICCS and NEC’s Command and Control solutions, organisations can streamline operations, improve collaboration and give operators access to the tools they need through a single integrated platform.
The solution enables a DS3000 operator position, whether deployed as a standalone system or integrated within a Command and Control environment, to act as an agent of the OpenScape platform. This creates a seamless communications experience across the operation, helping operators manage calls and interactions more effectively while improving coordination, resilience and overall operational performance.
Connected emergency communications
- Faster end to end implementation - reducing go-live lead times
- Real time re-assignment of agent skills based on control room demand.
- Availability of skills based routingalgorithms - Enables Dispatchers to be included inACD queues for improved emergencycall taking where every second matters
- Synchronisation of agent statuses – available/not available, logged on/logged off - Synchronisation of not ready reason codes to ensure correct reporting of unavailability of agents
- Ensures no emergency calls are sent and later retracted by ensuring call distribution to available agents only - Ability to take telephony calls (inc emergency calls) and Dispatch using a single user interface - Call handlers can be assigned to 999 and 101 calls simultaneously with 999 call reservation
- Complete operational picture by bringing together data from all 3 control room pillars to drive more effective decision making - Recording and logging of calls via the Openscape platform - All information in one place for retrospective analysis
SMARTER CONTROL ROOMS
Built to support the demanding needs of emergency service control rooms, the platform combines advanced technology with an intuitive user experience to help operators manage communications efficiently and securely. Features such as single sign-on authentication and real-time synchronisation enhance system security, reduce administration and ensure that critical information is always accurate and up to date across the entire platform.
A key benefit of the solution is its ‘single pane of glass’ interface, which brings call handling, radio communications and dispatch functions together within one unified workspace. By removing the need to switch between multiple applications, operators can access the information they need more quickly, improve situational awareness and make faster, more informed decisions. Combined with full radio and telephony audio integration, the platform delivers seamless communication across channels, helping teams collaborate effectively and respond with confidence in time-critical situations.
Book a Demo
Discover how connected communications and control can help your teams work more efficiently. Book a demo today.
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