Expert support, efficient delivery
Our managed services for local welfare provision put your customers’ needs centre-stage. Our experienced teams treat customers with dignity and respect, stepping them through the application process for crisis grants or essential goods both over the phone or online.
Making decisions that align with your local policies and procedures, and reporting transparently at every stage, we ensure the efficient delivery of much-needed support.
Our local welfare provision services are:
FLEXIBLE ENTITLEMENT SERVICES
Our managed service can cover a range of local services, our experience includes Household Support Fund, Scottish Welfare Fund and Welsh Discretionary Assistance Fund. For some authorities, we incorporate signposting to other services or advice on benefit entitlements.
Our knowledgeable team is ready to discuss what might work best for you and your customers.
““When we were struggling with application volumes, NEC helped us to get Crisis Grants and Community Care Grants to the people who need them most. If we ever need this type of service again, I wouldn’t hesitate to give them a call.”
BEN WATSON, REVENUES & BENEFITS TEAM LEADER
Why work with NEC
10 YEARS+ EXPERIENCE
WORKING IN ENGLAND, SCOTLAND AND WALES
ACCURATE ELIGIBILITY CALCULATIONS
TRANSPARENT REPORTING
43 COUNCILS USING OUR LEADING SOFTWARE
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