Helping East Renfrewshire Council with processing, training and more
In addition to revenues and benefits processing, we’ve also delivered a training refresh for their in-house team and even provided a team leader.
Refreshing staff training
Having gone live with NEC Revenues & Benefits during the pandemic, the council had received a lot of training and support remotely. With more change ahead and a number of vacancies, the council wanted to make sure everyone was completing tasks in the most efficient way.
We devised a five-day training programme focused on council tax that was delivered over three weeks in March 2025 to make sure staff weren’t overwhelmed.
NEC has been helping us with housing benefit and council tax reduction claims since 2021. It’s been invaluable for covering vacancies, holidays or demand peaks, and we very much see them as an extension of our team. It gave us confidence in their ability to provide different kinds of support
ALISON BALLINGALL, SENIOR REVENUES MANAGER
Offering added resilience
East Renfrewshire Council went live with NEC Revenues & Benefits processing systems in 2020, and we also provide them with a flexible processing service. This sees us deliver remote support to process applications for discounts, exemptions and benefits.
NEC has been helping us with housing benefit and council tax reduction claims since 2021. It’s been invaluable for covering vacancies, holidays or demand peaks, and we very much see them as an extension of our team. It gave us confidence in their ability to provide different kinds of support
ALISON BALLINGALL, SENIOR REVENUES MANAGER
Providing a team leader
From August 2024 to January 2025, we also provided a member of staff to act as a Benefits team leader. As the council’s own team work in a hybrid pattern and were used to working alongside our NEC colleagues, this role was delivered remotely and the process was seamless from end to end.
NEC provided someone who had real expertise in the sector and was also skilled at managing individuals. It provided much-needed continuity for the team and peace of mind for us too
ALISON BALLINGALL, SENIOR REVENUES MANAGER
We call on NEC for all kinds of support and it’s a real boost to our resilience. Whether it’s remote processing, training or providing a short-term team leader, the expertise and flexibility of their team is clear.
Alison Ballingall Senior Revenues Manager
See more on how we can help with processing, training and more