Business Processing

Securing the new houses bonus for Walsall Council

Our latest Empty Property Review has generated more than £500k additional
revenue for the council’s busy team

The New Homes Bonus helps councils to focus their efforts on reducing the number of empty properties. For the last two years, we’ve helped Walsall Council to secure these funds through our end-to-end Empty Properties Review service.

As a built-up metropolitan area, we don’t have a lot of space to be building new properties. We have to bring existing properties into use as much as we can and also to keep track of when people move in and out. This in turn helps us to maximise revenue.

MARK FEARN, CUSTOMER ENGAGEMENT LEAD

Our Empty Property Review service is a time-limited exercise that identifies properties that are listed as empty when they are actually occupied. We manage the whole process from end to end, including all data verification, customer contact, property visits and system updates, so that busy revenue teams can stay focused on their caseload.

NEC’s Empty Property Review service is nice and simple. It works in the background, delivers results and doesn’t even generate extra calls into our contact centre. We only pay a percentage of the revenue we gain too, so we can complete it with zero risk.

MARK FEARN, CUSTOMER ENGAGEMENT LEAD

We’ve also delivered a number of Single Person Discount reviews for Walsall, which means there is a high level of trust on both sides.

It’s often the same NEC team members supporting us with each review, so it’s a very easy relationship and we get frequent progress updates as well as final reports. It gives us real peace of mind that everything’s being done properly.

MARK FEARN, CUSTOMER ENGAGEMENT LEAD