Instant Incident Creation from SOH Reports
The NEC Automate Single Online Home Solution transforms the way police forces manage crime reports submitted through the national Single Online Home platform. Rather than relying on manual processes to copy report information into your Control Room Solution, NEC Automate removes the need for rekeying by automatically creating incidents and populating them with all relevant information required for assessment and decision-making.
By automating this previously time-consuming task, forces can significantly reduce administrative burden, minimise the risk of transcription errors, and accelerate the creation of incidents. This enables control room staff to focus on assessing risk and coordinating an appropriate response, rather than processing data manually.
The result is a more efficient and consistent workflow, faster response times for members of the public, and valuable savings in staff hours. By streamlining the journey from online report submission to incident creation, NEC Automate helps forces improve operational efficiency while enhancing the service provided to their communities.
Key Features
Designed to streamline the processing of online crime reports, NEC Automate combines intelligent automation with policy-driven workflows to improve efficiency and service delivery. From automatically extracting data from Single Online Home submissions to creating incidents within your Incident Management System, the solution removes manual effort, reduces processing times, and helps ensure consistency and accuracy. With built-in auditability, risk assessment triggers, and the ability to scale with demand, forces can manage increasing volumes of digital reports while freeing up valuable resources for frontline policing activities.
Automatically extracts SOH report data and inputs it into your force’s IMS with zero rekeying.
Cut Processing Time by Over 70%
On average, it takes between 10 to 30 minutes for a call handler or back-office operator to manually enter a single SOH crime report into an IMS. With 100–120 reports received daily by a mid-sized force, this equates to over 4–5 FTEs just to manage this single task.
NEC Automate uses Robotic Process Automation (RPA) to:
- Read and extract key information from incoming SOH reports (PDF format)
- Create a new incident in the IMS
- Populate all required fields in line with force policy
- Trigger alerts or follow-up workflows as needed
What took up to 30 minutes now takes less than 5, with no manual input.
Book a Personalised Demo
See how NEC Automate can transform the way your force manages Single Online Home crime reports. By automating incident creation and eliminating manual rekeying, the solution helps reduce administrative workload, accelerate response times, and improve operational efficiency.
How It Works in Practice
Automates incident creation from ANPR activations, supporting timely and consistent dispatcher response to high-risk vehicles, reducing response times, and mitigating the risk of missed detections.
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