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CONTROL ROOM SOFTWARE THAT PROTECTS COMMUNITIES

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Control Room Software

Enhancing decision making and response

We’re enabling control rooms to respond to every incident quickly and effectively by bringing together multichannel communications, live situational awareness and operational data in a single command-and-control environment.

When every second counts, operators need immediate access to accurate information and a clear view of available resources. Our solutions help teams assess incidents faster, make informed decisions and coordinate responses with confidence.

By connecting people, systems and agencies, we help organisations improve collaboration, streamline workflows and maintain visibility across evolving situations in real time.

Whether you’re a public safety organisation responding to emergencies or a charity managing disaster relief efforts, our technology helps ensure resources are deployed efficiently and communities receive the support they need when it matters most.

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30,000+
incidents dispatched every day in the UK
£6m +
invested annually in NEC Public Safety
30%
of all UK 999 calls handled
50%+
of UK emergency services served
Control Room Software

Market-leading, proven & trusted

Our market-leading control room software helps organisations deliver mission-critical operations with confidence. Backed by experienced consultants and specialist support teams, our solutions are trusted by organisations across the public safety and critical response sectors.

Designed to balance demand, resources and response, our technology provides the real-time information operators need to make faster, more informed decisions.

By integrating multiple communication channels and connecting teams across agencies, we help organisations improve collaboration, increase operational efficiency and coordinate effective responses when every moment matters.

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Who we work with

Powering Public Safety

Police

We support police forces with reliable control room technology designed for fast, informed decision-making. Our software helps teams manage incidents, coordinate resources and maintain situational awareness across operations. By connecting people, data and processes, we enable safer communities and more effective frontline policing every day.

Related Products

Our Control Room Suite

ControlWorks

ControlWorks in a next-generation control room and contact centre solution which is transforming operations. It delivers improvements in control room efficiency through integration of multiple communication channels and supporting data sources.

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DS3000

The DS3000 voice and data communications hub is trusted to meet the critical needs of emergency service call-handling and dispatch. Where security and resilience in communications can mean the difference between life and death.

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Vision

Vision allows call handlers to respond to every caller in the most appropriate and efficient manner. Integrated communication channels minimise the time taken to gather and validate information. This helps to speed up decision-making that can ultimately save lives.

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Telephony

The Unified Communications platform brings together leading solutions in the blue light market comprising of the UNIFY Openscape Secure Cloud platform, DS3000 ICCS and NEC’s Command and Control solutions. Delivering Effective call taking and demand management.

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Book a Demo

See how our Public Safety Control Room solutions can support your organisation

Whether you’re looking to improve incident management, enhance situational awareness or strengthen multi-agency collaboration, our Public Safety Control Room solutions can help you deliver faster, more effective responses.

Insights

Frequently Asked Questions

Police and Fire Control Rooms are among the most demanding operational environments in the public sector. Operators need reliable technology, ergonomic workstations, and clear access to critical information to support rapid decision-making and effective incident response.

Whether you’re planning a new control room, upgrading an existing facility, or looking to improve operator wellbeing and efficiency, it’s natural to have questions about the design, implementation, and long term performance of a control room solution.

A Police and Fire Control Room solution provides a centralised operational environment where emergency call handlers, dispatchers, and control room operators can monitor incidents, coordinate resources, and manage communications in real time.